Refund policy

Returns and Refunds Policy

Thank you for shopping with Strands By Moo. We want you to be completely satisfied with your purchase.

- No refunds or exchanges will be issued simply because you've changed your mind.

- If the fault is on us, you have 7 days from delivery to return the item for an exchange or refund.

- To initiate a return or exchange, please contact us at strandsbymoo@yahoo.com with your order details and reason for return.

- Please note that refunds will be processed via the original payment method.

We're committed to providing high-quality products and excellent customer service. If you have any concerns or queries, don't hesitate to reach out to us 😊.